Retail / distribution
Commerce that respects operations
Starting reality
The storefront, payment provider, and warehouse each had their own view of an order. Staff reconciled spreadsheets daily. Promises to customers depended on whoever had the latest export.
What runs today
A single e-commerce platform with integrated payments and acentralized end-to-end process. Each step has an owner; manual reconciliation is the exception, not the routine.
- E-commerce
- Payments
- Process design